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Legal terms and information

Welcome to our electric bike (E-bike) service! Before you start riding, we want to ensure a safe and enjoyable experience for you and others. Please take a moment to read and understand the following terms and conditions that govern your use of our E-bike services:

1. Age Requirement:

Riders must be at least 18 years old to use our E-bikes.

2. Safety Equipment:

Always wear a helmet while riding our E-bikes. Your safety is our priority.

3. Rider Responsibility:

By using our E-bike service, you assume full responsibility for the bike’s use and agree to ride responsibly and in accordance with all traffic laws and regulations.

4. Prohibited Use:

E-bikes are strictly meant for personal transportation. Any commercial or illegal use is strictly prohibited.

5. Reporting Damage or Issues:

If you encounter any issues with the E-bike, such as damage or malfunction, please report it to our customer support immediately.

6. Unauthorized Modifications:

Riders are not allowed to modify or tamper with the E-bike’s components or software in any way.

7. Maximum Weight Limit:

The maximum weight limit for riders using our E-bike is 120 kilograms (264 pounds).

8. Rental Period:

The rental period starts from the moment you unlock the E-bike and ends when you successfully lock it back in at the designated drop-off location.

9. Parking Rules:

Always park the E-bike in designated areas or as instructed by our app. Do not obstruct public pathways, driveways, or private property.

10. Rental Charges:

Rental charges will apply as per the tariff mentioned in our app. Make sure you have sufficient funds in your account to cover the rental fees.

11. Late Return Fee:

In case of late return, additional charges may apply. Make sure to return the E-bike on time to avoid extra fees.

12. Security Deposit:

A security deposit may be required before you start using our E-bike. The deposit will be refunded upon safe return of the E-bike.

13. Loss or Theft:

In the event of loss or theft of the E-bike during your rental period, report it to the local authorities and our customer support immediately.

14. Account Sharing:

You are responsible for all activities and usage associated with your account. Do not share your account information with others.

15. Suspension or Termination:

We reserve the right to suspend or terminate your account if you violate any of the terms and conditions or engage in any misuse of the E-bike service.

16. Privacy

We value your privacy. Please refer to our privacy policy for details on how we collect, use, and protect your personal information.

By using our E-bike service, you agree to abide by these terms and conditions. Failure to comply with these terms may result in penalties or legal action. We reserve the right to update these terms and conditions without prior notice, and it is your responsibility to review them regularly for any changes.

Enjoy your ride and stay safe! Thank you for choosing our electric bike service!

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